Ian Campbell

85 Barnier Drive · Quakers Hill, 2763 · (+61) 0410929932 · ianjcampbell98@gmail.com

I am currently studying Information Technology with a major in Web Development and Appication Development part time, set to graduate in 2021. I am experienced in HTML, CSS, Javascript, React, Java, and Python. I am currently employed at Interactive which has allowed me to gain a high level of technical customer service and satisfaction, as well as a range of other beneficial skills such as the ability to work under pressure, work as a team, and the ability to communicate effectively and efficiently to those who may or may not be the most technically savy.

Experience

Team Member

Bunnings Warehouse
  • Open and close the Marsden Park Warehouse.
  • Assemble front merchandise and promotional stock.
  • Co-ordinate team to ensure day runs smoothly.
  • Operate Point of Sale terminals to serve and assist customers.
  • Conduct returns and exchanges as per Bunnings' Refund and Exchange policy.
  • Provide excellent customer service at all times and assist in any way required at all times.
    • Janurary 2017 - May 2019

    Store Assistant

    Aldi Supermarkets
  • Perform opening and closing precedures of the Bulkham Hills store.
  • Perform merchandising tasks (running stock, cleaning) with a high efficiency and level of quality.
  • Working with a limited amount of team members whilst keeping quality of work and our task completetion rate high.
  • Operate Point of Sale terminals to serve and assist customers. Manually count customers change and balance our till at the end of day.
  • Conduct returns and exchanges as per Aldi's Refund and Exchange policy.
  • Provide excellent customer service at all times and assist in any way required at all times.
    • November 2018 - November 2019

    Service Desk Coordinator

    Interactive
  • Communicate with customers about their hardware, CMS, or database issues
  • Communicate with customers about SLAs, requested onsite times, and other requirements the customer may have
  • Schedule tickets to be taken and completed by Engineers
  • Provide excellent customer service with a sub-8 second response to phone calls at all times.
  • Work effectively and efficiently as a team to ensure all SLA's are met
  • Provide and assist with all internal IT issues involving Citrix and Microsoft Suite issues
    • November 2019 - Present

    Education

    Macquarie University

    Bachelor of Information Technology (Cyber Security)
    Information Technology and Computer Science studies.

    GPA: (Currently completing degree)

    February 2017 - Present

    St John Paul II Catholic College

    High School

    High bands in HSC in Business Studies, Economics, and Information Processes and Technology. ATAR of 74.65.

    Janurary 2011 - December 2016

    Skills

    Programming Languages & Tools
    Knowledgable in:
    • Installing, repairing, patching, imaging Microsoft Windows
    • Installing, repairing, patching, imaging MacOSX
    • Working the Office 365 Suite
    • Java (specifically Object Orientated Programming)
    • Version control tools such as Github
    • Installing both miscellaneous computer hardware and software
    • Setting up and configuring networks

    Interests

  • Snowboarding
  • Science Fiction
  • Mixing music/DJing
  • Music creation
  • Technology (specifically VR and it's future applications)
  • Rhythm games
  • Automotive engineering
  • Astronomy